CHANEL COATED CANVAS KELLY

This item has been carefully examined by the Bagaholic team and authenticated by a third party authentication service provider.

We have a robust authentication process and offer 100% of your money back in the unlikely event if an item is proven to be unauthentic by a reputable authentication service provider.

All of our items go through a 2-step authentication process and we stand by the authenticity of all of our items - ensuring your trust is most important to us. 

We encourage our customers to request more information or photos from us when in doubt and you are welcome to use an authentication service that you trust to provide a second opinion on any of our items should you need it.

We value transparency and honesty – that’s why you’ll find our listings thoroughly describe and show the bag’s condition on our website.  Most of our product photos are taken under bright studio lighting which tends to highlight the flaws.  You will often find that the highlighted imperfection is not as noticeable as it appears on the photos.  We would be more than happy to send you more photos or videos of the items that you are interested in on request.

Our luxury designer items are graded under the below grading.

AS NEW CONDITION
It has no noticeable wear or defects and is in perfect condition. It looks and feels the same as an "store fresh" item.

EXCELLENT CONDITION
Item is in near perfect condition and may have minimal wear. Any wear or imperfections would be fully described in the description of the item.

VERY GOOD CONDITION
Item may have some visible wear, but remains in near excellent condition. Any wear or imperfections would be fully described in the description of the item.

GOOD CONDITION
An item in good condition would have moderate wear and imperfections, but remains in a good condition.  Any wear or imperfections would be fully described in the description of the item.

We generally do not sell items below the GOOD CONDITION grading.

Please be advised that order dispatch services are temporarily unavailable. All orders received between now and July 16, 2023, will be dispatched on July 17, 2023. We apologize for any inconvenience caused and appreciate your understanding during this period. 

Shipping within New Zealand 

Shipping usually takes 1-3 working days, however, it may take longer for rural destinations.

Orders can be also be picked up from our showroom in Auckland, New Zealand.  Please contact us to arrange pick-up. 

Shipping to Australia

We are currently offering complimentary Express International Courier shipping (2-6 working days) for our luxury bags to Australia.  We will cover any Duties and Import Taxes that may incur, which means you won't need to worry about any surprise charges!  Please contact us if you would like to purchase our accessories for shipping rate confirmation.

Shipping to Rest of the World

We are currently offering complimentary Express Courier shipping to Hong Kong, United States of America, and Canada using DHL's express international shipping service (shipping usually takes 2-5 business days).  Please note that the purchaser is responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by the importing country.  We do not collect this beforehand, and cannot give you an estimate of the cost.

Please contact us via email (info@bagaholic.co.nz) or Instagram DM (@bagaholicinnz) if you would like us to ship to any other international destinations.

You can select your preferred payment method at checkout, either Credit Card Payment for both our local NZ and international customers, and Direct Bank Transfer via PoliPay for our local New Zealand customers.

Payment plans / lay-by options are also available to New Zealand customers.  Usually a 20-30% deposit is required on order to secure your item, followed by 4 weekly payments to settle the balance amount. The purchased item will be couriered to the customer once the item has been paid in full.

Can't pay within 12 weeks? Contact us via Instagram, Facebook, or email to discuss your options.