FREQUENTLY ASKED QUESTIONS

General Questions

Are your items authentic?

YES.

All of our items go through a 2-step authentication process and we stand by the authenticity of all of our items - ensuring your trust is most important to us.  

We encourage our customers to request more information or photos from us when in doubt and you are welcome to use an authentication service that you trust to provide a second opinion on any of our items should you need it.

Are you items brand new?

Items in our Bag Accessories range are all brand new.

While most of our designer items are pre-loved, we do offer brand-new designer items sometimes.  Please see item condition specified in the item description.

Do you have a physical shop?

Our showroom is in Epsom, Auckland, New Zealand.  However, we have temporarily paused private viewing bookings.

Can I reserve an item?

We are unable to reserve a item, however, if you are unable to pay for an item in full now, we do offer payment plan / lay-by to our customers.

Do you offer trade-in?

Yes, absolutely.  However, not all brands and styles are accepted.  Get in touch with us via email to discuss.

Can you authenticate a bag for me?

Unfortunately we do not offer authentication services at the moment.

Where do you source your items?

We source from a variety of reputable sellers across Asia as well as local NZ sellers – while Japan is great for vintage pieces from the 80s/early 90s, sourcing from other countries allow us to have more variety and more options on vintage and contemporary styles.  Our Chanel collection itself is unparalleled in NZ.

When do you get new stocks?

We aim to release our new drop on a weekly basis.  However, due to supply chain challenges amid the pandemic, delays are to be expected.  Please subscribe to our newsletter and follow us on Facebook and Instagramto stay up-to-date with our new releases!  

Where are you based?

We are a proudly New Zealand owned and registered company based in Auckland.

Payment

What payment options do you accept?

You can select your preferred payment method at checkout, either Credit Card Payment for both our local NZ and international customers, and Direct Bank Transfer via PoliPay for our local New Zealand customers.

We have now partnered with Humm - a Buy Now Pay Later service for our New Zealand customers.  You can learn more about them via this link.

Payment plans / lay-by options are also available to New Zealand customers.  Usually a 20-30% deposit is required on order to secure your item, followed by 4 weekly payments to settle the balance amount. The purchased item will be couriered to the customer once the item has been paid in full.

Can't pay within 12 weeks? Contact us via InstagramFacebook, or email to discuss your options.

What currency will I be billed in?

Bagaholic NZ is a a New Zealand business and that all transactions will be billed in New Zealand dollars.  Prices may be displayed in another currency depending on your location, however, you will be billed in New Zealand dollars.

Orders & Shipping

What are the shipping options and costs?

All orders are shipped from Auckland, New Zealand, within 1-2 business days from the day of purchase, unless specified otherwise.

 

Shipping within New Zealand

All orders over NZ$20 will be couriered via Express Courier with Tracking free of charge.   

A NZ$3.50 fee will be charged for orders under $20.

Shipping usually takes 1-3 working days, however, it may take longer for rural destinations.

Orders can be also be picked up from our showroom in Auckland, New Zealand.  Please contact us to arrange pick-up. 

 

Shipping to Australia

We are currently offering complimentary Express International Courier shipping (2-6 working days) for our luxury bags to Australia.  We will cover any Duties and Import Taxes that may incur, which means you won't need to worry about any surprise charges!  Please contact us if you would like to purchase our accessories for shipping rate confirmation.

 

Shipping to Rest of the World

We are currently offering complimentary Express Courier shipping to Hong Kong, United States of America, and Canada using DHL's express international shipping service (shipping usually takes 2-5 business days).  Please note that the purchaser is responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by the importing country.  We do not collect this beforehand, and cannot give you an estimate of the cost.

Please contact us via email (info@bagaholic.co.nz) or Instagram DM (@bagaholicinnz) if you would like us to ship to any other international destinations.

Do you ship outside of New Zealand?

Yes, please refer to answers to the previous question for rates and details.

How long does it take for my item to arrive?

We use express courier for all your orders.

All orders are shipped from Auckland, New Zealand, within 1-2 business days from the day of purchase, unless specified otherwise.

 

Shipping within New Zealand

All orders over NZ$20 will be couriered via Express Courier with Tracking free of charge.   

A NZ$3.50 fee will be charged for orders under $20.

Shipping usually takes 1-3 working days, however, it may take longer for rural destinations.

Orders can be also be picked up from our showroom in Auckland, New Zealand.  Please contact us to arrange pick-up. 

 

Shipping to Australia

We are currently offering complimentary Express International Courier shipping (2-6 working days) for our luxury bags to Australia.  We will cover any Duties and Import Taxes that may incur, which means you won't need to worry about any surprise charges!  Please contact us if you would like to purchase our accessories for shipping rate confirmation.

 

Shipping to Rest of the World

We are currently offering complimentary Express Courier shipping to Hong Kong, United States of America, and Canada using DHL's express international shipping service (shipping usually takes 2-5 business days).  Please note that the purchaser is responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by the importing country.  We do not collect this beforehand, and cannot give you an estimate of the cost.

Please contact us via email (info@bagaholic.co.nz) or Instagram DM (@bagaholicinnz) if you would like us to ship to any other international destinations.

Can I pick up my order?

Yes!  Pick-ups can be arranged from our showroom based in Auckland, New Zealand.  Please reach out to us before or on order to arrange.

Can I cancel my order?

We encourage our customers to review the product pictures and descriptions carefully before placing their orders as we do not accept order cancellations once an order has been confirmed.

We try our best to show the true condition of our items and would be more than happy to provide our customers with more photos on request. Unfortunately, we do not accept returns of items if you change your mind. However, if you change your mind on an item, the item will be considered for our BuyBack Program (if eligible).  We stand by the authenticity of our items and we offer returns and refunds should any item we sell are proven to be un-authentic.

Returns & Refunds

What is your returns and refunds policy?

We try our best to show the true condition of our items and would be more than happy to provide our customers with more photos on request. Unfortunately, we do not accept returns of items if you change your mind. However, if you change your mind on an item, the item will be considered for our BuyBack Program (if eligible).  We stand by the authenticity of our items and we offer returns and refunds should any item we sell are proven to be un-authentic.

What if I have changed my mind or no longer want the item that I purchased?

Changed your mind after purchasing?

Items purchased from Bagaholic NZ may be sold back to us for 70% of the item's purchase price within 180 days of purchase.  Please note that the shipping costs to return the item to Bagaholic NZ are to be covered by the customer.

Items must pass inspection upon return, to ensure that the condition meets its original condition when purchased.  Bagaholic NZ may refuse to accept the item for the BuyBack Program or may discount the buy back price, if the item is not in the original condition.

Please contact us at info@bagaholic.co.nz if you would like to sell back an item to us within 180 days of purchase.  

Items for Sale

How do you grade your items?

We value transparency and honesty – that’s why you’ll find our listings thoroughly describe and show the bag’s condition on our website.  Most of our product photos are taken under bright studio lighting which tends to highlight the flaws.  You will often find that the highlighted imperfection is not as noticeable as it appears on the photos.  We would be more than happy to send you more photos or videos of the items that you are interested in on request.

Our luxury designer items are graded under the below grading.

AS NEW CONDITION
It has no noticeable wear or defects and is in perfect condition. It looks and feels the same as an "store fresh" item.

EXCELLENT CONDITION
Item is in near perfect condition and may have minimal wear. Any wear or imperfections would be fully described in the description of the item.

VERY GOOD CONDITION
Item may have some visible wear, but remains in near excellent condition. Any wear or imperfections would be fully described in the description of the item.

GOOD CONDITION
An item in good condition would have moderate wear and imperfections, but remains in a good condition.  Any wear or imperfections would be fully described in the description of the item.

We generally do not sell items below the GOOD CONDITION grading.

What is the definition of Vintage?

A bag is considered vintage at 10, 20, or 25+ years, depending on your source of information.

We generally class an item to be an vintage item if it is 20+ years old, typically made before year 2000.

Are vintage items in bad condition?

We only sell vintage items in good condition.  You will be amazed at how well some of these items are kept by their previous owners.  Vintage luxury items were made with excellent craftsmanship for the elites back then as they were more scarce.

We value transparency and honesty – that’s why you’ll find our listings thoroughly describe and show the bag’s condition on our website.  Please reach out to us if you are in doubt.

Can I request more photos / videos of the items that I am interested in?

Absolutely!  Please send in your inquiry via Facebook, Instagram or email!

Selling My Designer Items

Can you sell a handbag on my behalf?

Yes!  We do provide consignment service. Please read about our Consignment Process Details here.

How much do you charge for consignments?

We offer very competitive rates and only charge a success fee when the bag has been successfully sold.

Please check out our Consignment Process details here.

What is the consignment process?

It is as easy as 1,2,3!

Please read about our Consignemtn Process Details here.

What brands do you accept?

We currently accept the below brands on consignment.

  • Balenciaga
  • Bottega Veneta
  • Burberry
  • Celine
  • Chanel
  • Chloe
  • Dior
  • Fendi
  • Gucci
  • Louis Vuitton
  • Prada
  • Saint Laurent

What type of items do you accept?

What are currently only taking Designer Handbags on consignment.