Frequently Asked Questions
Items in our Bag Accessories range are all brand new.
While most of our designer items are pre-loved, we offer brand-new designer items sometimes. Please see item condition specified in the item description.
Yes, we only sell authentic items.
We have a robust authentication process and offer 100% of your money back in the unlikely event that an item is proven to be unauthentic by a trusted authenticator. .
All of our items go through a 2-step authentication process and we stand by the authenticity of all of our items - ensuring your trust is most important to us. We encourage our customers to request more information or photos from us when in doubt and you are welcome to use an authentication service that you trust to provide a second opinion on any of our items should you need it.
Learn more about why you should purchase from Bagaholic NZ via this page.
We do not have a physical retail shop. However, you are most welcomed to book a private viewing session with us at our showroom in Epsom, Auckland, New Zealand. Private viewing sessions are available for booking from 7-9pm on weekdays and from 10am - 6pm during the weekends.
Please contact us via Facebook Messenger, Instagram DM or email to make a booking.
We are unable to reserve a item, however, if you are unable to pay for an item now, we do offer payment plan / lay-by to our customers.
Yes, absolutely. However, not all brands and styles are accepted. Get in touch with us via email to discuss.
Yes we do! Submit your item details via this form, we will come back to you with an appraisal within 5 working days.
Unfortunately we do not offer authentication services at the moment.
We source from a variety of reputable sellers across Asia as well as local NZ sellers – while Japan is great for vintage pieces from the 80s/early 90s, sourcing from other countries allow us to have more variety and more options on vintage and contemporary styles. Our Chanel collection itself is unparalleled in NZ.
We are a proudly New Zealand owned and registered company based in Auckland.
You can select your preferred payment method at checkout.
- We accept secure payments for both local & international customers via Credit Cards
- We also accept direct bank transfer via PoliPay at check-out or direct bank deposit for our local New Zealand customers.
We also offer payment plans / lay-by options to local New Zealand customers.
Please contact us at email@example.com if you are an international customer and would like to discuss with us about payment options.
We are not currently working with either AfterPay or LayBuy, however, we do offer payment plan / layby options for our local customers in New Zealand.
Usually a 20-30% deposit is required on order, followed by up to 12 weekly payments to settle the balance amount. The purchased item will be couriered to the customer once the item has been paid in full.
Can't pay within 12 weeks? Contact us via Instagram, Facebook, or email to discuss your options.
Bagaholic NZ is a a New Zealand business and that all transactions will be billed in New Zealand dollars. Prices may be displayed in another currency depending on your location, however, you will be billed in New Zealand dollars.
All our orders are shipped from Auckland, New Zealand within 1-2 business days from the day of purchase, unless specified otherwise.
We deliver to NZ addresses as well as international destinations. We use express courier options for all items sold.
Please see our shipping policy in detail here.
Yes, and we are offering complimentary express shipping to Australia, Hong Kong, USA and Canada at the moment.
Please check out our shipping policy for detail.
We use express courier for all your orders.
Please see our shipping policy for detail.
Yes! Pick-ups can be arranged from our showroom based in Auckland, New Zealand. Please reach out to us before or on order to arrange.
We encourage our customers to review the product pictures and descriptions carefully before placing their orders as we do not accept order cancellations once an order has been confirmed.
Please check out our returns and refunds policy here.
Changed your mind after purchasing?
Items purchased from Bagaholic NZ may be sold back to us for 70% of the item's purchase price within 180 days of purchase.
Our Buy Back Program provides you with the peace of mind that if you no longer enjoy the piece that you’ve bought or would like to trade-in your previous purchase for a new handbag, you can.
Check out details about our Buy Back Program here.
We value transparency and honesty – that’s why you’ll find our listings thoroughly describe and show the bag’s condition on our website. Most of our product photos are taken under bright studio lighting which tends to highlight the flaws. You will often find that the highlighted imperfection is not as noticeable as it appears on the photos. We would be more than happy to send you more photos or videos of the items that you are interested in on request.
Our luxury designer items are graded under the below grading.
AS NEW CONDITION
It has no noticeable wear or defects and is in perfect condition. It looks and feels the same as an "store fresh" item.
Item is in near perfect condition and may have minimal wear. Any wear or imperfections would be fully described in the description of the item.
VERY GOOD CONDITION
Item may have some visible wear, but remains in near excellent condition. Any wear or imperfections would be fully described in the description of the item.
An item in good condition would have moderate wear and imperfections, but remains in a good condition. Any wear or imperfections would be fully described in the description of the item.
We generally do not sell items below the GOOD CONDITION grading.
A bag is considered vintage at 10, 20, or 25+ years, depending on your source of information.
We generally class an item to be an vintage item if it is 20+ years old, typically made before year 2000.
We only sell vintage items in good condition. You will be amazed at how well some of these items are kept by their previous owners. Vintage luxury items were made with excellent craftsmanship for the elites back then as they were more scarce.
We value transparency and honesty – that’s why you’ll find our listings thoroughly describe and show the bag’s condition on our website. Please reach out to us if you are in doubt.
Absolutely! Please send in your inquiry via Facebook, Instagram or email!
Yes! Please complete the form here, we will come back to you with an appraisal within 5 working days.
We currently accept the below brands on consignment.
- Bottega Veneta
- Louis Vuitton
- Saint Laurent
We offer very competitive rates and only charge a success fee when the bag has been successfully sold. Our success fee is 15% or a minimum of NZ$300.
Please submit your inquiry via the inquiry form. Once you have received and accepted our email appraisal,
1) Courier the bag to us for inspection (please always use the tracking + signature required option, and insure your shipment if necessary)
2) We will inspect and authenticate the item upon receipt (we may suggest a different selling price if the condition of the bag is different from its original description); if the bag is found to be non-authentic, we will request a payment of $50 to cover our authentication and admin cost, plus shipping for us to return the bag to you
3) After we've authenticated the bag, we will take professional pictures of your bag and post it on social media and our website. An item is usually listed within 2 weeks of receipt.
4) We endeavour to sell your bag within 90 days from listing it and pay you the proceeds from sales within 2 working days of us selling the bag
5) If you wish to withdraw the consignment within 90 days, then a $50 admin plus shipping fee will be payable before we return the bag to you
6) If we do not sell the bag within 90 days from listing it, then we will return the bag to you without any charges.